A Session Initiation Protocol (SIP) trunk is a virtual communication link that enables the delivery of voice, video, and other unified communications services over the Internet Protocol (IP) network. It replaces traditional analog or digital phone lines, allowing businesses to connect their Private Branch Exchange (PBX) systems to the public switched telephone network (PSTN) using an internet connection.
Here are some key points about SIP trunks
SIP trunks provide access to advanced telephony features and applications. These can include call recording, auto-attendants, interactive voice response (IVR) systems, call analytics, and integration with customer relationship management (CRM) software, enhancing customer service and overall communication efficiency.
SIP trunks are primarily used by businesses of all sizes to establish reliable and cost-effective communication connections. They offer greater flexibility, scalability, and advanced features compared to traditional phone lines. With SIP trunks, organizations can streamline their communication infrastructure, reduce costs, and leverage unified communications to improve collaboration and customer service.